Remote Dev Jobs
9 jobs available
HightouchRemote3w ago
Headquarters: Remote (North America) About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. About the Role The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data. The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team p
Impact Clients · 🌍 WorldwideRemote2mo ago
We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own. If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading. About Us: Richard Yu is an online business coach with: 100K+ subscribers on YouTube → youtube.com/richardyu1 A growing personal brand on Instagram → instagram.com/richardyuzee Our company is fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting. About The Role: This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours. You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business. Requirements Here are the requirements: You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded) You will be conducting new onboarding calls daily to welcome in new students. You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed. You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community. Weekly group coaching calls answering client questions Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their question
MapTilerRemote2mo ago
Headquarters: Zug, Switzerland URL: https://www.maptiler.com/ Full-time Remote in Europe Description Are you a tech-savvy professional with a background in software development , who is equally comfortable coding live on a conference stage and architecting long-term success for our high-profile B2B customers ? You will be the bridge between MapTiler's enterprise clients, the global open-source community, and our internal Product & Platform teams. You’ll ensure that anyone building with MapTiler, from a solo indie developer to a Fortune 500 tech stack, has the tools, documentation, and inspiration they need to succeed. What you will do Technical Onboarding & Advisory : Personally onboard strategic B2B clients, guiding them through architecture design and product adoption. You aren't just solving bugs; you are a trusted technical advisor helping them scale. Value-Driven Growth : Monitor product usage trends to proactively help clients unlock advanced MapTiler features, driving long-term retention and expansion naturally through technical excellence. Community Advocacy : Represent MapTiler at global developer events and conferences. Yes, this includes stepping on stage for live tech demos and presentations. Technical Content Creation : Become the ultimate power user of MapTiler products. Produce engaging video content, developer tutorials, and step-by-step screencasts demonstrating how to deploy and use our services for our website and YouTube channel. Digital Engagement : Actively participate in developer spaces (GitHub, Discord, StackOverflow, Reddit, etc.) to unblock creators, answer complex technical questions, and champion the ecosystem. Feedback Loop : Gather deep technical feedback from both enterprise clients and the open-source community, working directly with our Product and Platform teams to shape our roadmap. Proactive Account Health & Retention : Monitor customer usage patterns and technical health indicator metrics to proactively mitigate churn risks am
AutomatticRemote4mo ago
Headquarters: Remote URL: https://automattic.com/ WordPress VIP , the enterprise division of Automattic , is the world’s leading agile content management platform. Our suite of open solutions and services brings the ease and agility of WordPress to the heart of the world’s largest enterprises. Our large and growing ecosystem of technologies, services, and integrations is designed to bring the freedom and power of open source to our customers, which include Meta, CNN, Salesforce, and hundreds more. The Customer Success Engineer role is responsible for providing advanced technical support and consultation to our enterprise customers. In this customer-facing role, you will handle complex technical challenges, provide architectural guidance, and solve mission-critical problems with customer deployments and applications. You’ll work primarily through Zendesk tickets, while also participating in customer calls, to advance longer-term technical initiatives and build trusted customer relationships. You’ll serve as a technical resource for both customers and internal teams, bridging support and specialized engineering functions during high-impact situations. Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement. Our customers are global and rely on our team to provide expedient support at any time of day. About You You are an engineer who thrives on solving real-world problems. You may have a background in full-stack development, enterprise support, or media technology, and you’re ready to apply your technical skills directly with a wide spectrum of interesting global customers. You never stop learning. You have a willingness to rapidly learn new technologies, and are excited by the challenge of debugging complex, unfamiliar applications. You are curious and love to get to the root cause of an issue. You’re not satisfied with surface-level fixes and are driven to solve problems not once, but
Norman AI GmbH · 🇩🇪 Berlin, GermanyRemote57y ago
Norman builds an AI agent that helps small businesses manage invoicing, accounting, and taxes. We are a small team based in Berlin. As our Customer Success Manager, you will be the first point of contact for people who want to understand and use Norman. You'll spend most of your time on calls with inbound leads from our website and new customers. You will understand their needs, show relevant features, and guide their first steps. You will also work with the product team to improve what does not yet work well for customers. Full-time, remote within Germany. Tasks • Lead product demos and onboarding calls in German, tailored to each person's questions and workflows. • Understand what inbound leads need, explain honestly whether Norman fits, and help suitable customers get started. • Guide new customers through setup and their first tasks so they can use the product independently. • Answer follow-up questions, agree on next steps, and keep track of open issues and commitments. • Use the product yourself, try new features, and report problems to the product team with clear examples. • Document recurring questions, objections and friction, and turn them into better demos, help content and onboarding flows. Requirements • Native-level spoken and written German: you can lead natural, confident customer conversations and explain complex workflows clearly. • Experience working directly with customers in customer success, onboarding, consulting, support or inbound sales. • Strong listening skills: you ask useful questions and explain software patiently without jargon. • Ability to learn a product quickly and curiosity about why customers get stuck. • Reliable organization: you manage calls, notes and next steps independently and follow through on commitments. • Good English for working with the team. • Based in Germany and available full-time for customer calls during German business hours. Nice to have: • Experience with SaaS, fintech, or software for the self-employed and
Kaskegroup · 🇩🇪 Munich, GermanyRemote57y ago
Über uns: Die Kaske Group mit Hauptsitz in München ist ein spezialisierter Anbieter von Daten-, Software- und KI-Lösungen für Unternehmen der Healthcare- und Life-Sciences-Branche. Wir verbinden eine der größten digitalen Gesundheits-Datenbanken im DACH-Raum mit datengetriebenen Software-, KI- und Servicelösungen. Seit unserer Gründung 1997 haben wir uns zu einem software- und datengetriebenen Plattformanbieter entwickelt. Zur Gruppe gehören u. a. die Smile AI GmbH, die Dr. Kaske GmbH & Co. KG und die Dr. Vital Digital Solutions GmbH. Mit über 100 Kund:innen und Projekten in 22 europäischen Ländern begleiten wir unsere Kunden end-to-end von der strategischen Datenanalyse bis zur Umsetzung. Diese Rolle ist bei Smile AI angesiedelt, unserer Software- und Analytics-Einheit innerhalb der Kaske Group - hier verbinden wir datengetriebene Produkte mit echter Kundennähe für die Healthcare- und Life-Sciences-Branche. Um unsere Software-Kund:innen langfristig zu binden und strategisch weiterzuentwickeln, suchen wir eine erfahrene Persönlichkeit, die Kundenbeziehungen auf Entscheidungsebene führt - mit klarem Fokus auf Vertragsverlängerung, Wachstum und strukturiertem Feedback an unser Produktteam. Mitarbeit bei der Kaske Group bedeutet: Verantworten. Du bist erste:r Ansprechpartner:in für Deine Software-Kund:innen und übernimmst die strategische Steuerung der Kundenbeziehung. Sichern. Du verantwortest Vertragsverlängerungen und Upsell-Erfolg – inklusive der anstehenden Q4-Renewals. Leiten. Du führst Jour Fixes und Business Reviews eigenständig durch. Vermitteln. Du priorisierst Kundenfeedback und gibst es strukturiert an Product/Dev weiter – als Stimme unserer Kund:innen. Eskalieren. Du übernimmst das Eskalationsmanagement auf Business-Ebene bei kritischen Kundenthemen. Mitgestalten. Du unterstützt bei der Testkoordination neuer Produktfeatures mit ausgewählten Kund:innen und bringst Dich in die Account-Strategie mit Sales/Consulting ein. Das bist Du: Erfahren. Du bringst min
dnl · 🇩🇪 Berlin, GermanyRemote57y ago
You know how auditors really work, and you're fascinated by what AI could do to change it? Then this might be an exciting opportunity for you. We are dnl, an AI audit-tech startup building intelligent software for leading audit firms. Our AI helps auditors work through mountains of documents faster, more accurately, and with far less manual effort. And we're just getting started. We're looking for a Customer Experience Specialist who brings real audit experience and wants to put it to work shaping an AI product built for their own profession. You've lived the workflows and the pain points, and now you get to be the person who helps fix them, working directly with the team building the product. If you're curious about how complex software works and want your audit background to finally power something new, you'll feel at home here. Tasks Be the voice of our customers inside the company , the person whose audit insight directly influences what we build next. Take charge of the full customer journey , from the first question to a resolved case, and make sure every touchpoint feels smooth and genuinely helpful. Use your audit background to dig into real customer cases, reproduce them, and work hand-in-hand with our engineers to turn problems into product improvements. Communicate with users in a clear, structured, and proactive way. Build our knowledge base and documentation from the ground up as we scale. You're creating the playbook as we grow. Collaborate closely with Product, Engineering, and Sales to shape both the product and how we work. Help design the experience for a product that's changing how auditors work worldwide. Requirements 1-2 years of experience in financial audit or a related field. You know the workflows and pain points of our customers firsthand and speak their language. Genuine curiosity for how complex software and AI actually work under the hood. Excellent communication skills in German and English (C1+). A structured, hands-on approach to solv
Sonatype · 🇬🇧 United KingdomRemote57y ago
Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development. More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains. Sonatype is privileged to work with customers who rely on us to improve the quality, security, and speed of their software development lifecycle. Customer Success at Sonatype is outcomes-driven, technically credible, and growth-oriented. As a Customer Success Manager, you will engage a portfolio of customers through a scaled engagement model, using structured lifecycle motions and data signals to prioritize the right outreach at the right time. Your goal is to accelerate time-to-value, drive adoption and measurable outcomes, increase renewal confidence, and surface growth opportunities in partnership with the broader account team. This role is not intended to be reactive “shadow support.” You will be expected to deliver proactive, outcomes-driven guidance—knowing when to pull in deeper subject-matter expertise—while maintaining disciplined execution and consistent customer leadership. A defining expectation of this role is the use of GenAI reflexively. You are expected to use GenAI tools as a thought partner to improve
jetbrains · 🇩🇪 Berlin, GermanyRemote57y ago
<p>At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.</p> <p>We’re now looking for a Customer Success Engineer (CSE) to help engineering teams successfully adopt Kotlin on the backend in real-world production environments.</p> <p>Currently, this role is focused on adoption – helping Java teams introduce Kotlin into existing applications. You’ll work directly with organizations to guide migration, integration, troubleshooting, and scaling, ensuring they move from initial experiments to successful production use.</p> <p>In addition, you’ll proactively communicate with prospective users to help them understand the Kotlin adoption process, as well as design and implement the migration path. </p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Track and maintain visibility into organizations and their stage of Kotlin adoption (e.g., not started, evaluating, experimenting, production)</li> <li>Proactively engage with organizations across different phases of their Kotlin adoption journey</li> <li>Develop and recommend high-level adoption strategies tailored to each organization’s context</li> <li>Identify and document blockers that hinder progress and propose ways to address them</li> <li>Establish and manage feedback loops with development teams to ensure continuous alignment and improvement</li> </ul> <h3><strong>We will be happy to have you on our team if you have:</strong></h3> <p><strong>Technical expertise</strong></p> <ul> <li>Extensive hands-on experience with Kotlin, Java, and the JVM ecosystem</li> <li>Proven experience migrating Java backend codebases to Kotlin</li> <li>Experience with the Spring (Boot) ecosystem or similar frameworks (e.g., Quarkus, Micronaut, Ktor)</li> <li>Solid understanding of build tools and project structuring,