Remote Dev Jobs
2 jobs available
Unio Digital · 🇺🇸 United StatesRemote3w ago
Unió Digital is an Arizona-based managed service provider (MSP) delivering Managed IT Services, Low Voltage Cabling, Access Control, Video Surveillance, and Intrusion Services. We believe technology should be intuitive, not intimidating. We are looking for an experienced Tier 3 Service Desk Technician with exceptional problem-solving skills. You will serve as the escalation point within the team, resolving complex technical issues while also leading client onboarding and project initiatives. You are expected to be involved in direct end-user support when required. If you have a passion for ensuring top-quality user support and thrive in a collaborative environment, this role is for you. Duties · Lead and support our helpdesk environment for managed service clients · Coordinate and manage client projects, acting as a bridge between the technical team and the client to ensure project success · Provide above and beyond support to our clients and respond to queries for technical assistance in person, via phone, or electronically as required · Provide training and support to clients during the onboarding process to ensure they understand how to effectively use their new IT systems and services. · Develop project plans for client onboarding and standardization projects, outlining tasks, resources required, and estimated timelines · Install, configure, diagnose, test and resolve technical hardware and software issues · Maintain and update written client and process documentation to ensure effective knowledge management · Provide mentorship and guidance to Tier I and Tier II service desk technicians, fostering a collaborative and knowledgeable team environment · Contribute to the development and improvement of IT service management processes and practices · Evaluate and anticipate IT trends and recommend strategies and implement improvement initiatives Our Technology Stack · Helpdesk / Ticketing – HaloPSA · Documentation – Hudu · RMM – Intune / Immybot · Networking – Meraki
Stripe · 🇺🇸 United StatesRemote1mo ago
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Technical Solutions Engineering (TSE) team is the glue that supports our developer-users and champions developer experience as being central to the overall experience of our users. TSE interacts directly with developer-users more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building complex financial systems. What you’ll do TSEs understand the fundamentals of programming incredibly well and eagerly jump in and familiarize themselves with others’ code. You will do a wide variety of things, including explaining technical concepts about Stripe’s products, build and debug integrations with developers, and produce/improve guides that help our users solve particular problems to be successful with Stripe. You will interact with developers of all skill levels through a variety of mediums, enabling them to be successful when using Stripe. Early on, current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe, its services, and how we interact with users. Later, we’d love for y