Remote Dev Jobs
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Stp One · 🇺🇸 Karlsruhe, United StatesRemote57y ago
Short description Do you enjoy guiding customers throughout their entire journey, from the initial software implementation to long-term success? In this hybrid role, you will combine project management, technical support, and customer success to ensure that our clients in the legal sector achieve maximum value from our solutions. As the central point of contact between customers and internal teams, you will manage projects from planning through go-live, resolve technical challenges, and build long-term, trusted customer relationships. Does this sound like the right challenge for you? Then we'd love to get to know you. Your workplace / location: Work at one of our offices in Germany remotely from anywhere in Germany. Your mission Implementation & Project Management Guide customers through the implementation of our Legal Software and manage implementation projects from planning to successful go-live. Analyze customer requirements and develop suitable solution and implementation concepts together with the customer. Conduct workshops, document requirements, and coordinate their implementation. Manage project plans, milestones, resources, and risks. Act as the central interface between customers and our Product, Development, and Support teams. Support data migrations, system configurations, and individual customer requirements. Technical Support & Solution Consulting Handle complex customer inquiries within 2nd-level support. Analyze technical issues and support root cause analysis in databases, log files, and existing systems. Work closely with our technical teams to develop sustainable solutions. Support customers with technical questions related to our software solutions. Customer Care & Customer Success Support customers throughout their entire lifecycle, from implementation to productive day-to-day use. Deliver customer training sessions and end-user workshops. Identify optimization opportunities and advise customers on improving their processes. Ensure our customer