Remote Dev Jobs
2 jobs available
JumioRemote7h ago
Headquarters: India (remote) Role Purpose As a DevOps Engineer IV at Jumio, you are expected to be strong in both the “Dev” and “Ops” aspects of DevOps. We are seeking someone with a deep understanding of systems architecture and core computer science concepts, who can reason about system behavior rather than simply working with current toolsets. This is a high-bar role with significant rewards. As one of our hires in our Bengaluru office, you will help shape the team and culture, collaborate with energetic peers who will challenge and inspire you, and gain considerable international exposure with opportunities for cross-departmental impact. Role Value This role is an individual contributor position within the Production team, with some focus on observability to improve reliability of our platform and boost engineer productivity. You will mentor junior engineers and drive collaborative projects across teams. Responsibilities Deploy, manage, and administer web services in public cloud environments. Design and develop solutions for secure, highly available, performant, and scalable services in elastic environments. Own all operational aspects of web services: automation, monitoring, alerting, reliability, and performance. Innovate solutions to operational challenges with a direct business impact. Drive resolution and communication during production-impacting incidents. Lead technical projects and ensure project-level deliveries. Collaborate effectively with engineering and business teams across continents. Experience & Qualifications Bachelor’s or advanced degree in Computer Science or a related field. 8+ years of professional DevOps / Infrastructure management experience, with 5+ years in AWS . Strong foundation in operating systems, networking, distributed systems, and systems architecture. Proven track record of leading critical DevOps projects. Hands-on expertise with AWS services, orchestration (ECS, EKS), and infrastructure management. Proficiency with observabi
JumioRemote7h ago
Headquarters: Colombia (remote) Role Purpose The Customer Escalation Engineer supports Jumio’s enterprise customers by owning complex technical issues through resolution. This person serves as a product support subject matter expert for Jumio’s web, mobile, API, and SDK-based solutions, partnering closely with Customer Success, Engineering, Product, Sales, and Account Management to investigate escalations, reproduce issues, communicate findings, and drive customer-impacting problems to closure. Role Value This role is critical to ensuring enterprise customers receive timely, accurate, and high-quality technical support. The Customer Escalation Engineer combines strong troubleshooting skills, customer communication, and product knowledge to resolve escalations, improve customer experience, reduce recurring issues, and provide actionable feedback to internal teams. Responsibilities Serve as an escalation point for complex customer technical issues involving Jumio’s web, mobile, API, and SDK-based products. Analyze, troubleshoot, and reproduce customer-reported issues, identifying root cause and working toward resolution. Manage technical issues and escalations through completion, including customer updates and internal coordination. Perform technical certifications of customer API, web, and Android/iOS mobile SDK integrations before launch. Partner cross-functionally with Customer Success, Engineering, Product, Sales, and Account Management to answer technical questions, provide product guidance, and support customer outcomes. Work within cross-functional agile teams, collaborating closely with developers, product owners, operations, and other stakeholders. Contribute to Jumio’s internal and external knowledge base by producing technical documentation, troubleshooting guides, incident reports, and release notifications. Participate in standby coverage when required. Experience and Qualifications 3–5 years of experience in a customer-facing Technical Support, Technical