Remote Dev Jobs
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LevelRemote1mo ago
Headquarters: Asheville, NC URL: https://level.io S u p p o r t E n g i n e e r We're building the future of RMM, and the people who deploy it for our customers are mission critical. This is not a traditional support role. You'll close hard tickets, onboard customers running thousands of endpoints, build automations that ship to everyone, and be the IT professional MSP owners trust on sight. If you want real ownership, real impact, and zero bureaucracy, you'll feel at home here. The opportunity We're looking for a seasoned IT professional with 10+ years of real-world MSP or enterprise experience who can do all of this in a single week: close hard technical tickets, run a deep onboarding for a customer managing 1,000+ endpoints, build a reusable automation, record a platform how-to video, and flag a product bug to engineering with enough detail to reproduce it. When sales closes a new customer, we want to say: "We're assigning you a dedicated IT professional with years of real-world experience who will learn your environment and personally help you deploy Level across your infrastructure." That's the bar. You're the kind of person MSP owners trust immediately. What you'll own Tickets and triage Own the full inbound support queue, open to close. Respond to customer questions with clarity, speed, and empathy. Diagnose whether an issue is a Level bug or a customer-side environment problem, and route it accordingly. QA features before they reach production, catching issues before customers do. Write up findings for engineering with enough detail to reproduce and fix. Customer onboarding Meet newly signed customers to understand their infrastructure, team, and current workflows. Learn their existing RMM setup and map it to how Level works. Write custom automations tailored to each customer's environment as part of onboarding. Train their team, from basics to advanced, until they're fully independent. Own the post-sale relationship through onboarding and set customers up f