Technical Support Engineer - Romania at SAJ Digital Energy Germany GmbH

About SAJ SAJ is a global manufacturer and innovator of smart energy storage solutions. Since its founding in 2005, the company has also offered advanced products in the fields of power generation and industrial automation. Guided by the principle of being "technology-driven and service-oriented," SAJ covers the entire value chain, from research and development (R&D) and production to operation and service. With a successful localization strategy and a presence in over 80 countries, the company pursues the clear goal of becoming the world's leading brand in the industry and actively helping to shape a green future through safe and reliable technologies. Tasks Responsibilities: Provide phone and email based problem solving and fault finding support for installers and customers Generating cases via CRM to track and resolve customer enquiries Answering technical product enquiries Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently Developing