Sr. Staff Engineer (GenAI) at Uber

Sr. Staff Engineer (GenAI) About the Role Uber's Customer Obsession team builds the platform and AI that powers world-class support across mobile, web, and voice at global scale. We are now hiring a Senior Staff Engineer to architect, productionize, and scale an autonomous support agent that resolves customer issues end-to-end. Experience with agentic architectures is an important pre-requisite to be successful in this role. You'll push the state of the art in GenAI for customer service-LLM orchestration, evaluation, safety guardrails, multilingual support, and real-time voice-while holding a very high bar for reliability and cost efficiency. We are still at an early stage and value candidates with bias for action who get creative with GenAI tools to accelerate execution and experimentation. What the Candidate Will Need / Bonus Points ---- What the Candidate Will Do ---- Own the end-to-end agent architecture : agentic planning and execution loops, long-term memory, persona/voice, knowl